FAQ

The Ins And Outs of How We Do Business

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We accept Visa, Mastercard, Amex, Discover, Zelle, Venmo or payment option through invoice.

Cancellation Policy

1. We require a 24 hour cancellation notice to be eligible for a refund.

2. Less than 24 hours notice will result in a 50% service fee.

3. Same day / No show will result in a 100% service fee.

4. We understand life can happen so please just reach out and we can see how we can help you!

5. Appointment that is rescheduled with at least a 24 hour notice will not be charged a fee.

6. For clients on a subscription plan, a missed or late cancellation will count as one of the weekly visits unless rescheduled.

Satisfaction Guarantee

Quality Assurance
- Our team completes a thorough quality inspection after each cleaning to ensure the highest standards are met.
Service Guarantee
- If you're not fully satisfied with our cleaning, let us know within 24 hours, and we’ll return to reclean the areas of concern at no extra cost.
Customer Feedback
- We welcome your feedback to help us continuously improve. Our goal is to exceed your expectations and maintain the high-quality service you deserve.
Limitations
- The guarantee does not cover areas or items excluded from the cleaning checklist or tasks not initially requested (e.g., if deep cleaning wasn't selected).